Privacy Policy
Your privacy matters to us. This policy explains what we collect and how we use it.
Last updated: 23 June 2026
This Privacy Policy describes how VLOOK SYNTHETIC LIMITED (RC 8421872), trading as Vlook (“Vlook”, “we”, “us” or “our”), collects, uses, discloses and protects your personal information when you visit or make a purchase from our digital-media store. By using our store, you agree to the practices described here.
1. Information we collect
We collect information that helps us deliver your digital purchases and improve your experience:
- Account information: your name, email address and phone number when you create an account or place an order.
- Order and payment information: the products you buy, transaction amounts (in NGN or USD), and billing details. Card and payment data is processed securely by our third-party payment processor — we do not store full card numbers on our servers.
- Usage information: how you browse and interact with our store, the pages you view, downloads you access and items you add to your cart or wishlist.
- Device and log information: your IP address, browser type, operating system, device identifiers and timestamps, collected automatically when you visit.
2. How we use your information
We use the information we collect to:
- process your orders and deliver instant access to your digital media;
- provide download links, license keys and account-dashboard access;
- respond to your enquiries and provide customer support;
- send transactional messages such as receipts and delivery confirmations;
- detect, prevent and address fraud, abuse and security incidents;
- improve our store, products and services; and
- comply with our legal and regulatory obligations.
3. Sharing and disclosure
We do not sell your personal data. We share information only where necessary to operate our store, including with payment processors to complete transactions, technology providers who host and support our platform, and authorities where disclosure is required by law or to protect our rights. Any third party that handles your data is required to keep it secure and use it only for the agreed purpose.
4. Data security
We apply reasonable technical and organisational measures — including encryption in transit, access controls and secure infrastructure — to protect your personal information against loss, misuse and unauthorised access. While no method of transmission or storage is completely secure, we work continuously to safeguard your data.
5. Your rights under the NDPR
Under the Nigeria Data Protection Regulation (NDPR), you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing, and withdraw consent at any time. To exercise any of these rights, contact us using the details in Section 8. We will respond within the timeframe required by applicable law.
6. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember your cart and preferences, measure how our store is used and improve performance. You can control or disable cookies through your browser settings, though some features of the store may not function properly without them.
7. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.
8. Contact us
If you have questions about this policy or how we handle your data, please contact us:
- VLOOK SYNTHETIC LIMITED (RC 8421872)
- No 90, Abeokuta Expressway, Abule Egba, Lagos State, Nigeria
- Email: VLOOKSYNTHETICLTD@gmail.com
- WhatsApp / Phone: 08128952782
9. Governing law
This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR).