Delivery Policy

1. Instant access

As soon as your payment is confirmed, your purchase is delivered instantly. A download link is made available, and the product appears in your account dashboard right away. There is no waiting period and no shipping fee.

2. Accessing your purchase

You can access everything you have bought from your account dashboard at any time. Simply sign in and visit your orders or library to download your files again. We provide a re-download window so you can retrieve your purchases if you change devices or need a fresh copy.

3. Technical requirements

Different products are delivered in different formats. To enjoy your purchase, make sure you have software that supports the relevant format:

• E-books: PDF and EPUB files, readable on most e-readers, phones, tablets and computers.
• Films and video: MP4 files, playable on standard media players.
• Software and apps: installer files, with system requirements noted on the product page where applicable.
• Music and audio: WAV and MP3 files, playable on common audio players.
• Games: game keys or activation codes for the relevant platform.

4. Access duration

Once purchased, your products remain available in your account dashboard for ongoing access and re-download, subject to this policy and our Terms of Service. We recommend keeping a backup copy of your downloaded files for your own convenience.

5. Issues with delivery or access

If you do not receive your download link, cannot access a product, or experience a problem with a file, please contact our support team. We are available 24/7 as an online store, with human support Monday to Saturday, 9am–6pm WAT. We will help you regain access as quickly as possible.

6. Contact

For any delivery or access enquiries, reach out to us:

• VLOOK SYNTHETIC LIMITED (RC 8421872)
• No 90, Abeokuta Expressway, Abule Egba, Lagos State, Nigeria
• Email: VLOOKSYNTHETICLTD@gmail.com
• WhatsApp / Phone: 08128952782